Is there a Holy Grail that truly inspires employees to dedicate to their life’s work with heart and soul? Perhaps one cup of plenty with an elixir that solves all loyalty, performance and retention issues in the workplace?
I was sitting in the parking lot of a mall outside a Tim Horton’s coffee shop waiting to pick up my wife from a dentist appointment. Three Tim’s employees ended their shift in succession. The first one out the door noticed the discarded coffee cup beside the garbage can and walked past. The second employee to leave kicked the cup. The third employee deposited the cup in its rightful place.
Q. Who would you rather have on your team? Hint: Who needs less management? A. The staff that acts with discretionary effort.
The Global Research
Employee Engagement can be defined as “a heightened emotional connection that an employee feels for his or her organization, that influences him or her to exert greater discretionary effort to his or her work”.
Towers Perrin Global Workforce Study (2007), the largest of its kind, identifies the drivers of attraction, retention and engagement through the eyes of employees at mid-sized to large organizations worldwide. Summary results of surveying over 88,000 workers in 18 countries:
o Engaged: 21% – providing full discretionary effort, with scores approaching 100% on all three components of engagement: rational, emotional and motivational.
o Enrolled: 41% – partly engaged. They know what to do and tend to get the work done (higher scores on rational and motivational aspects), but they are not connected emotionally, which is why they’re not truly going the “extra mile” with discretionary effort.
o Disenchanted: 30% – partly disengaged. Their scores are significantly lower on all three components of engagement, but dramatically lower on the emotional connection*.
o Disengaged. 8% – completely disconnected rationally, motivationally and emotionally. The manager’s nightmare.
To answer the question, there is no one Holy Grail. But the research puts us on the right path because we know with absolute certainty that the quest for engagement must include greater emotional connection in order to succeed.
Since 1985, I have been offering programs that inspiring connection with self, others and service. I invite you to attend the following opportunities or contact me to explore how we can enrich relationship and deepen engagement with you and your people.